Privacy Policy
Last updated: 29/12/2025
iProTech is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
iProTech provides digital services, IT solutions, smart technology systems, electrical installations, networking, renewable energy solutions, and professional training to residential and business clients.
Data Controller: iProTech
Contact email: iprotech@iprotech.net
Registered address: 3rd Floor 86-90 Paul Street, London EC2A 4NE
Telephone: 020 3100 9706
2. What Personal Data We Collect
We may collect and process the following personal data:
a) Information you provide to us
- Name
- Email address
- Phone number
- Company name
- Job title
- Enquiry details submitted via contact forms
- Training or course registration details
b) Technical data
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data (pages visited, time spent, referral sources)
c) Business and contractual data
- Billing and invoicing details
- Service-related communications
- Support requests
3. How We Use Your Personal Data
We use your data only where permitted by law. Purposes include:
- Responding to enquiries and requests
- Providing and managing our services
- Delivering training and educational services
- Managing customer relationships
- Improving website performance and user experience
- Sending service-related communications
- Meeting legal and regulatory obligations
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – where you have explicitly agreed (e.g. contact forms, marketing emails)
- Contract – to deliver services you have requested
- Legal obligation – compliance with UK laws and regulations
- Legitimate interests – to operate, improve, and secure our business (without overriding your rights)
5. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and performance.
Cookies may include:
- Essential cookies (required for site operation)
- Analytics cookies (e.g. traffic and usage statistics)
- Functional cookies (preferences and settings)
You can manage or disable cookies via your browser settings.
For more details, please see our Cookie Policy.
6. Data Sharing and Third Parties
We do not sell your personal data.
We may share data with trusted third parties only where necessary, including:
- IT and hosting providers
- Payment processors
- Learning management or training platforms
- Professional advisers (legal, accounting, compliance)
All third parties are required to process your data securely and in accordance with UK GDPR.
7. International Data Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard contractual clauses
- GDPR-compliant service providers
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Retention periods depend on:
- The nature of the data
- Legal obligations
- Contractual requirements
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at: iprotech@iprotech.net
10. Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers and hosting
- Access controls
- Encryption where appropriate
- Staff awareness and training
11. Marketing Communications
We will only send marketing communications where you have consented or where permitted by law.
You can opt out at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
12. Children’s Data
Our website and services are not intended for children under 13. We do not knowingly collect personal data from children without parental consent.
13. Complaints
If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated revision date.
15. Contact Us
If you have any questions about this Privacy Policy or how we use your data, please contact:
iProTech
Email: iprotech@iprotech.net
Phone: 020 3100 9706
Address: 3rd Floor 86-90 Paul Street, London EC2A 4NE